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Mr. Youssef Bilal Hammoud _ Old Saida: Street, Chouifat, Lebanon E-mail: hamoudyousef @gmail.com [email protected] Phone: +961 71 599 634 EDUCATION _ American University of Beirut (AUB) Bachelor of Arts – Public Administration Management and Operations (PA) Expected Date of graduation: Fresh graduate(June 2015) Important courses: Seminar in Organizational Theory, Accounting, Statistics, Economics, Human Resources, Public Management ... International Lessing School, Lebanon High School Diploma - June 2012 WORK EXPERIENCE _ University of Beirut Medical Center, Beirut, Lebanon AUB Events Team (1semester=3 months) Summer 2011 – 2012 Monitored daily operations and tasks. Received paperwork and managed files and documents of the daily transactions. Supervised new members in managing events in their daily work. AUB computer lab assistant: (1semester=3 months) Fall 2013-2014 Primary responsibility is to provide student support and customer service. Be present, visible, and available to students, faculty and staff requiring technical assistance. Answer questions from callers, as well as students on campus with technical issues. Register new students Wi-Fi, report hardware issues, fix software issues, coordinate with IT Center for further students help Be acquainted with the available help resources and staying updated with campus technology changes and problems. Be updated with new software and hardware applications used in the computer lab. Report computer issues to the manager. Attend all Computer Lab Assistant training sessions and be ready for any help or support needed. AUB Students Assistant in the Civilization Sequence Department: (1semester=3 months) Spring 2013-2014 Assist students Filing Data entry Photocopying Amid east entrepreneur institute (America-Mideast Educational And Training Services, INC): Filing Organizing, planning events and workshops Calling and receiving calls(Receptionist duties) Data entry (Excel etc...) AUBMC clerk admitting :( Present job) Starting date: June, 6, 2015 Essential Functions / Task Groups: Administrative Duties: Complete all appropriate and necessary documentation for admissions, transfers, and discharges. Update necessary information on the AS400. Ensure proper and complete documentation of patients’ identification in the medical records. Get patients charts from medical record upon admission and/or request. Inform physicians about new admissions. Coordinate with other departments at the medical center to ensure the smooth and proper functioning of the unit. Prepare routine forms needed for various activities such as store requisitions. Monitor utilization of supplies. Place requisitions to secure unit and nursing station requirements, receive the requested supplies and stock them in an organized manner. Keep nursing station tidy. Request unit’s daily store. File reports appropriately in patients’ medical records. Send specimens to laboratories with appropriate requests and labels, and check if they are recorded and signed by the receivers. Use bar-coded labels appropriately. Enter patients’ charges on the system. Fill patient charge slips accurately for all chargeable items. Prepare and maintain accurate records of patient charge cards. Replenish patient charge slips from billing department and replenish patient labels from the admitting office. Follow-up with nurses and physicians on patient charges to maintain availability of chargeable items in the unit stock and avoid loss of replenishment. Request guest beds for patients and charge their use. Perform filing and other duties as required. Verify the availability of charge slips in patients’ medical record upon every transfer. Accountable for the use of hospital resources. Assume responsibility for meeting JCI required mandatory education, e.g., fire and safety, infection control and others. Receptionist Duties: Answer intercom promptly and relay message to the right person. Answer and re-direct telephone inquiries promptly and ensure the appropriate person is contacted. Schedule future appointments for patients before discharge or procedure. Assist in receiving and greeting unit visitors in courtesy, including providing them with relevant information and directing them appropriately. Communicate effectively with patients, visitors, nurses, physicians and other members of the health care team. EXTRACURRICULAR ACTIVITIES: _ Won “scientific prize” about how to stop smoking (effects of smoking) which achieved the 3rd place for scientific research in Lebanon. A member in AUB social club and PSPA society. A member in AUBMC workers syndicate. Certificates from AUBMC Human resources department concerning topics on “Application Clinic”, ‘Core values in the spotlight”, “Customer service”, “communication skills”, ”Professionalism”, “Problem solving”. Attending different sessions like: Democratic Transitions in the Arab Region Aspirations and reality Breaking out of Autocratic fold Resistance to democratic transition SKILLS: _ Fluent in Arabic, English and French: reading, writing and oral communication Extensive use of Microsoft Word, Excel and PowerPoint, SPSS and internet and electronic databases Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner Enjoys sharing knowledge and encouraging development of others to achieve specific team goals References available upon request Updated on June 2016