Hadi’s Building, Main Street, Bedneyel, Bekaa, Lebanon
Hiba El Hajj Sleiman
Seeking a progressive job in a position where my skills could be well invested.
Oct 2012 –June2015 Master of Business Administration - Management
American University of Science and Technology (AUST) Zahle, Lebanon
Relevant courses Marketing management, Human resources, Organizational behavior, strategic management, promotional strategies, Research Methodology, Conflict Resolution, and advanced quantitative methods.
Oct 2004 till June 2008 Bachelor degree of Finance and Banking
American University of Science and Technology (AUST) Zahle, Lebanon Relevant courses: Banking operations, Financial Management, International Finance, Risk Management, and Financial Derivatives.
June 2004Lebanese Official Bacc II with emphasis on
Christ Roi Zahle,Lebanon
July 2009- Till presentWassim Pharmacy (Family Business)Sariin, Bekaa, Lebanon
Sales and administrative
Recommending new and existing products that meet customer needs and wants.
Outdoor sales by visiting warehouses to bring products.
Data entry of the products in the pharmacy to determine the stocks.
Process customer order products, and check their reception.
July 2012-Till present Touch for telecommunications Chtaura,Bekaa,Lebanon
Contact center representative
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues.
Makes financial decisions to protect/collect revenues and adjusts customer accounts.
Maintains working knowledge of all company products, services and promotions
Improves customer retention through programs and service provided to the customer.
Tailored communication regarding different backgrounds of customers.
Replacement of team leader once requested in case of team leader’s absence.
Handling the support link (analyzing and validating customers’ requests as a third party.)
Oct 2008-June 2012 Bednayel Technical School Bednayel, Lebanon
Learning and development coordinator
Teaching TS1 and TS3 classes International Marketing, Management, Math for business, Finance.
Designing help sessions and attend classes to help students.
Assisting in evaluation of students’ homework and examinations.
March 2009-July2009 Rayak Hospital Rayak, Lebanon
Coordinator in the Emergency section
Executing information about patients: data about each one like name,social security,age,place of birth…
July 2008-Aug2008 Banque du Liban Zahle, Lebanon
Observing currency fluctuation: Buy and sell treasuries for clients.
Opening accounts and transferring funds for municipalities, Public institutions and commercial banks
Skills and Competencies
Fluent in English, Arabic, and French.
Familiar with Microsoft Office Word, Excel, and PowerPoint, Microsoft outlook, web surfing
Familiar with Accounting Programs: Business soft accounting, Silicon Bayanat accounting
Up to date with all new technologies (Android, IOS, Social Media)
11th of June 2014: Achievement Certificate for having participated in the “Handling Customer Complaints” Training from Management Mix
19Th of September 2014 Emotional Intelligence and Body language from Act Leaders
Assistant in the Red Cross.
Active Member in the Social Club at AUST.
Chosen as an assistant to plan and coordinate events.
Develop concerts and coordinate activities.
N.B: References are available upon your request.