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Hiba El Hajj Sleiman

Email: sleimanhiba@hotmail.com
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Personal Statement:
Education:
Work Experience:
Professional Skills:
Personal Skills:
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Hadi’s Building, Main Street, Bedneyel, Bekaa, Lebanon

Email: sleimanhiba@hotmail.com

Hiba El Hajj Sleiman

Objective

Seeking a progressive job in a position where my skills could be well invested.

Educational Background

Oct 2012 –June2015   Master of Business Administration - Management                                                

                                     American University of Science and Technology (AUST)                          Zahle, Lebanon

Relevant courses Marketing management, Human resources, Organizational behavior, strategic management, promotional strategies, Research Methodology, Conflict Resolution, and advanced quantitative methods.

 

Oct 2004 till June 2008 Bachelor degree of Finance and Banking

                                        American University of Science and Technology (AUST)                        Zahle, Lebanon Relevant courses: Banking operations, Financial Management, International Finance, Risk Management, and Financial Derivatives.

 

June 2004Lebanese Official Bacc II with emphasis on

                      Christ Roi                                                                                                                       Zahle,Lebanon

 

Professional Experience

 

July 2009- Till presentWassim Pharmacy (Family Business)Sariin, Bekaa, Lebanon

Sales and administrative

  • Recommending new and existing products that meet customer needs and wants.
  • Outdoor sales by visiting warehouses to bring products.
  • Data entry of the products in the pharmacy to determine the stocks.
  • Process customer order products, and check their reception.

 

July 2012-Till present   Touch for telecommunications                                                 Chtaura,Bekaa,Lebanon

                                         Contact center representative                                        

 

  • Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues.
  • Makes financial decisions to protect/collect revenues and adjusts customer accounts.
  • Maintains working knowledge of all company products, services and promotions
  • Improves customer retention through programs and service provided to the customer.
  • Tailored communication regarding different backgrounds of customers.
  • Replacement of team leader once requested in case of team leader’s absence.
  • Handling the support link (analyzing and validating customers’ requests as a third party.)

 

 

Oct 2008-June 2012 Bednayel Technical School                                                                      Bednayel, Lebanon

                                   Learning and development coordinator

 

  • Teaching TS1 and TS3 classes International Marketing, Management, Math for business, Finance.
  • Designing help sessions and attend classes to help students.
  • Assisting in evaluation of students’ homework and examinations.

 

March 2009-July2009 Rayak Hospital                                                                                           Rayak, Lebanon

                                      Coordinator in the Emergency section                                                 

  • Handling customer service issues: such as customer returns, registrations.
  • Executing information about patients: data about each one like name,social security,age,place of birth…

 

July 2008-Aug2008   Banque du Liban                                                                                             Zahle, Lebanon

  •  

 

  • Observing currency fluctuation: Buy and sell treasuries for clients.
  • Opening accounts and transferring funds for municipalities, Public institutions and commercial banks

 

Skills and Competencies

 

  • Fluent in English, Arabic, and French.
  • Familiar with Microsoft Office Word, Excel, and PowerPoint, Microsoft outlook, web surfing
  • Familiar with Accounting Programs: Business soft accounting, Silicon Bayanat accounting
  • Up to date with all new technologies (Android, IOS, Social Media)

 

11th of June 2014:  Achievement Certificate for having participated in the “Handling Customer Complaints” Training from Management Mix

 

19Th of September 2014   Emotional Intelligence and Body language from Act Leaders

Extracurricular Activities

  • Assistant in the Red Cross.                                                                   
  • Active Member in the Social Club at AUST.                                     
  • Chosen as an assistant to plan and coordinate events. 
  • Develop concerts and coordinate activities.

N.B: References are available upon your request.

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