Curriculum Vitae
Ali I. Naffaa
Birth date October 25, 1983
Nationality Lebanese
Place of birth Beirut-Lebanon
Phone number +961 3093375/5437644
E-mail [email protected]
Languages: Fluent in Reading/Writing/Speaking Arabic & English
SUMMARY
A Director of Outpatient Department with a graduate degree in Nursing administration from American University of Beirut. Has worked before as a Certified Healthcare Quality Professional in Hamad Medical Corporation and as a registered nurse in transplantation unit in American University of Beirut Medical Center. Participated in Magnet designation of American University of Beirut Medical Center as member of the steering committee. Has a passion about environmentally sustainable healthcare systems.
OBJECTIVE
Seeking a position in healthcare quality improvement, risk management, and accreditation in a dynamic healthcare environment that offers opportunities for advancement.
EDUCATION
October 2008 – July 2011 Master of Science in Nursing Administration
American University of Beirut
GPA 90.71
October 2004 – July 2007 Bachelor of Science in Nursing
American University of Beirut
GPA 90.28
Training EXPERIENCE
2010 – 2011 Internship in United Nations Development Programme (UNDP)/ Ministry of Environment in Lebanon
Project: Demonstrating and Promoting Best Techniques and Practices for Reducing Health Care Waste to Avoid Environmental Releases of Dioxins and Mercury
Duration: six months
2010 – 2011 Graduate assistant for student relations officer
American University of Beirut - School of Nursing
Responsibilities include marketing for nursing program, student recruitment and orientation
2008 – 2010 Graduate assistant for palliative care research study (Quality of Palliative Care in Lebanon; the Perspectives of Patients with Cancer) American University of Beirut - School of Nursing Responsibilities include data collection, entry, and analysis.
2007 Internship in American University of Beirut -Medical Center - Intensive Care Unit Duration: six weeks
2004 - 2007 Nursing training rotations (Medical - Surgical - Pediatric - Neonatal - Gynecology - Obstetric) at American University of Beirut -Medical Center.
Professional EXPERIENCE
October 2012 – January 2013 Director of Outpatient Department
Hamad Medical Corporation
Al Wakra Hospital
Work Experience/Responsibilities:
- Manages the day to day operations of a 100 employee department comprised of 40 clinics and short stay unit.
- Prepares annual capital, operational and manpower budget plans.
- Plans and executes projects for improving the quality of services of the department (i.e. patient referral and booking management system, strategic clinics relocation plan, etc...)
- Liaises with satellite primary healthcare centers for coordination of services.
- Drafted the scope of practice for ambulatory services.
- Received a certificate of achievement for the work done in opening the hospital.
Achievements:
- Relocated clinics and supporting services to streamline patient pathway
- Organized the protocols and procedure for dealing with the electronic appointment system
- Reengineered Medical Records flow in the department
- Commenced new speciality clinics
June, 2011- September, 2012 Quality Management Reviewer
Hamad Medical Corporation
Al Wakra Hospital
Work Experience/Responsibilities:
- Reviews and compiles incident reports
- Monitors trends emerging from incident reports.
- Investigates sentinel events
- Advises appropriate remedial actions to reduce adverse occurrences and liability.
- Conducts reviews of hospital performance Indicators.
- Investigates patient, medical staff, and employee complaints
- Responsible for concurrent and retrospective review of health information management documents for performance improvement activities.
- Serves as a resource person to nurse leaders regarding quality improvement projects.
- Gives educational sessions to hospital staff about quality management principles and risk management.
- Acts a facilitator for multidisciplinary quality improvement teams
- Assists heads of departments in applying quality improvement methodologies such as FOCUS PDCA and FMEA
- Creates with the assistance of the hospital leadership a quality management plan that reflects the hospital strategic goals.
- Help and support the creation of a culture of quality and transparency.
- Mentors and precepts new quality management reviewers
Achievements:
- Participated in the drafting of the hospital quality improvement and risk management plan.
- Created an orientation program for new quality management reviewers
- Created and implemented an educational program about quality management for hospital staff
- Participated in the creation of an interim incident reporting system using Microsoft Sharepoint program
- Created quality indicators for multiple hospital departments
- Reviewed and commented on a suggested electronic incident reporting system
August, 2007 – May, 2011 Registered Nurse
American University of Beirut - Medical Center
Bone Marrow Transplant Unit
Work Experience/Responsibilities:
- Taking care of module of 4 patients.
- Responsible for preparing and administering medications including chemotherapy, inserting IVs, accessing polysite (intravenous access device), attaching patients to monitors, performing all treatments such as suctioning, pressure sore care and others.
- Responsible for care of patients with central venous access devices.
- Responsible for maintaining isolation measures for neutropenic patients.
- Responsible for patient and family education, including discharge planning.
- Member in steering committee for Magnet Award designation
- Member in Nurses’ Education Council
- Member in Central Intravenous Access Device infection control task force
Achievements:
- Helped in decreasing Central Intravenous Access Device infection rate.
- Helped in the magnet designation of the hospital
- Presented educational sessions to nursing staff on a regular basis.
SKILLS
● Computer skills: Microsoft office (Word, PowerPoint, Excel, Visio) - Expert
Statistical Package for Social Sciences (SPSS) - Intermediate
● IT skills: research databases (CINHAL, Pub Med, Medline) – Expert
Certificates
2012 Certified Professional in Healthcare Quality (CPHQ)
Awards
2007 Penrose award from American University of Beirut
Professional memberships
2011 – To date National Association for Healthcare Quality
2008 – 2011 American Assembly of Men in Nursing
2007 – To date Lebanese Order of Nurses
2007 – To date American University of Beirut Alumni Association