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Ali Naffaa

Personal Statement:
Work Experience:
Professional Skills:
Personal Skills:
Other Details:
Curriculum Vitae
Ali I. Naffaa

Birth date                      October 25, 1983

Nationality                     Lebanese

Place of birth                 Beirut-Lebanon

Phone number               +961 3093375/5437644


Languages:                   Fluent in Reading/Writing/Speaking Arabic & English  


A Director of Outpatient Department with a graduate degree in Nursing administration from American University of Beirut. Has worked before as a Certified Healthcare Quality Professional in Hamad Medical Corporation and as a registered nurse in transplantation unit in American University of Beirut Medical Center. Participated in Magnet designation of American University of Beirut Medical Center as member of the steering committee. Has a passion about environmentally sustainable healthcare systems.


Seeking a position in healthcare quality improvement, risk management, and accreditation in a dynamic healthcare environment that offers opportunities for advancement.



October 2008 – July 2011           Master of Science in Nursing Administration

                                                    American University of Beirut

                                              GPA 90.71


October 2004 – July 2007           Bachelor of Science in Nursing

                                                    American University of Beirut

                                                         GPA 90.28




2010 – 2011                       Internship in United Nations Development Programme (UNDP)/ Ministry of Environment in Lebanon

Project: Demonstrating and Promoting Best Techniques and Practices for Reducing Health Care Waste to Avoid Environmental Releases of Dioxins and Mercury

Duration: six months


2010 – 2011                       Graduate assistant for student relations officer

                                       American University of Beirut - School of Nursing

Responsibilities include marketing for nursing program, student recruitment and orientation


2008 – 2010                     Graduate assistant for palliative care research study                                       (Quality of Palliative Care in Lebanon; the Perspectives of Patients with Cancer) American University of Beirut - School of Nursing                           Responsibilities include data collection, entry, and analysis.


2007                                  Internship in American University of Beirut -Medical Center - Intensive Care Unit                                                                          Duration: six weeks


2004 - 2007                        Nursing training rotations (Medical - Surgical - Pediatric - Neonatal - Gynecology - Obstetric) at  American University of Beirut -Medical Center.



Professional EXPERIENCE

October 2012 – January 2013       Director of Outpatient Department

               Hamad Medical Corporation

                                                       Al Wakra Hospital


Work Experience/Responsibilities:

  • Manages the day to day operations of a 100 employee department comprised of 40 clinics and short stay unit.
  • Prepares annual capital, operational and manpower budget plans.
  • Plans and executes projects for improving the quality of services of the department (i.e. patient referral and booking management system, strategic clinics relocation plan, etc...)
  • Liaises with satellite primary healthcare centers for coordination of services.
  • Drafted the scope of practice for ambulatory services.
  • Received a certificate of achievement for the work done in opening the hospital.    


  • Relocated clinics and supporting services to streamline patient pathway
  • Organized the protocols and procedure for dealing with the electronic appointment system 
  • Reengineered Medical Records flow in the department
  • Commenced new speciality clinics 

June, 2011- September, 2012      Quality Management Reviewer

 Hamad Medical Corporation

                                                       Al Wakra Hospital

Work Experience/Responsibilities:

  • Reviews and compiles incident reports
  • Monitors trends emerging from incident reports.
  • Investigates sentinel events
  • Advises appropriate remedial actions to reduce adverse occurrences and liability.
  • Conducts reviews of hospital performance Indicators.
  • Investigates patient, medical staff, and employee complaints
  • Responsible for concurrent and retrospective review of health information management documents for performance improvement activities.
  • Serves as a resource person to nurse leaders regarding quality improvement projects.
  • Gives educational sessions to hospital staff about quality management principles and risk management.
  • Acts a facilitator for multidisciplinary quality improvement teams
  • Assists heads of departments in applying quality improvement methodologies such as FOCUS PDCA and FMEA
  • Creates with the assistance of the hospital leadership a quality management plan that reflects the hospital strategic goals.
  • Help and support the creation of a culture of quality and transparency. 
  • Mentors and precepts new quality management reviewers


  •   Participated in the drafting of the hospital quality improvement and risk management plan.
  • Created an orientation program for new quality management reviewers
  • Created and implemented an educational program about quality management for hospital staff
  • Participated in the creation of an interim incident reporting system using  Microsoft Sharepoint program
  • Created quality indicators for multiple hospital departments
  • Reviewed and commented on a suggested electronic  incident reporting system

 August, 2007 – May, 2011        Registered Nurse

                                                  American University of Beirut - Medical Center

                                        Bone Marrow Transplant Unit


Work Experience/Responsibilities:

  • Taking care of module of 4 patients.
    • Responsible for preparing and administering medications including chemotherapy,        inserting IVs, accessing polysite (intravenous access device), attaching patients to monitors, performing all treatments such as suctioning, pressure sore care and others.
  • Responsible for care of patients with central venous access devices.
  • Responsible for maintaining isolation measures for neutropenic patients.
  • Responsible for patient and family education, including discharge planning.
  • Member in steering committee for Magnet Award designation
  • Member in Nurses’ Education Council
  • Member in Central Intravenous Access Device infection control task force


  • Helped in decreasing Central Intravenous Access Device infection rate.
  • Helped in the magnet designation of the hospital
  • Presented educational sessions to nursing staff on a regular basis.



   ●   Computer skills: Microsoft office (Word, PowerPoint, Excel, Visio) - Expert

                               Statistical Package for Social Sciences (SPSS) - Intermediate


●   IT skills: research databases (CINHAL, Pub Med, Medline) – Expert



2012                                         Certified Professional in Healthcare Quality (CPHQ)


2007                                         Penrose award from American University of Beirut

Professional memberships


2011 – To date                         National Association for Healthcare Quality


2008 – 2011                             American Assembly of Men in Nursing


2007 – To date                         Lebanese Order of Nurses                                                                                


2007 – To date                         American University of Beirut Alumni Association