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Krystelle Abou Mrad

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Christelle Kallab Abou Mrad

Lebanon, Mt. Lebanon, Dekwaneh| +961 70 74 18 12 | [email protected]

Personal information
Date of birth: January 1st, 1992
Place of birth: Lebanon
Sex: Female
Nationality: Lebanese
Marital Status: Married (1 child)

Objective
My objective is to secure a job that will enable me to grow intellectually and learn more in my desired field. I want to fulfill my goals and use my knowledge to change the community in a positive manner.

Profile
Highly energetic, passionate and diligent individual with a real passion to volunteering and social work.
Really motivated and always ready to learn new things, proven leadership abilities, can handle multiple tasks, great adaptability to any enterprise’s environment.
 
Education
BT3 Graphic and Interior Design, Dekwene, Mt. Lebanon, 2011
Graphic Design, Institute of Fine Arts - The Lebanese University, Incomplete (2 years)          

Professional Experience
 
Branch Manager, Home of h., 2015- 2017
Major Roles and Responsibilities:
·          Manage store employees;
·          Works in partnership with design team to develop strategies for growing the business;
·          Build and maintain relationships with team and market peers;
·          Coach and mentor sales associates to drive results and a positive environment;
·          Deliver top results with a positive attitude through team engagement, empowerment and accountability;
·          Work closely with Sales & Marketing Director to develop sales and marketing strategies for individual stores.

Assistant Manager, wood plant, 2013- 2015
Major Roles and Responsibilities:
·          Support via phone and email inquiries;
·          High level of follow up on Furniture inquires;
·          Handle all inquiries for pricing and product information for transactional furniture;
·          Communicate information back to customers;
·          Operations when necessary to find information on order, deliveries, and or to provide proof of delivery;
·          Demonstrate a commitment to quality improvement;
·          Call customer when requested and provide follow up;
·          Empowered to make it right for our internal and external customer;
·          Other Duties as assigned

Skills & Abilities
Management
·     Have the ability to remain calm, in control and good humored even under pressure;
·     Can manage to organize time effectively and able to adjust priorities as required.

Communication
·     Possess strong communication skills, both spoken and written;
·     Able to articulate ideas in a clear and concise manner;
·     Work with colleagues to achieve goals, and maintain good relationships with people of different national and cultural backgrounds.

Leadership
·     Organized, resourceful, personable and a fast learner;
·     Addresses problems or obstacles in a positive and constructive manner;
·     Creates a pleasant and ergonomic workplace for team members.

Languages
·     Arab, Native Language;
·     French, Working Proficiency in Speaking, Reading and Writing;
·     English, Working Proficiency in Speaking, Reading and Writing.

Technical skills
·     Excellent in Microsoft Office (MS Word, Excel, Power Point, Access);
·     Proficiency in Photoshop, Illustrator, In Design, 20-20 Design;
·     Internet: Web Browsing, Search Engines, Troubleshooting, Social Media.

Personal Interests
Reading and Social Work.
References
Upon Request.

 

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